Customer Service Representative

Location: Vaughan, ON
Salary: $60,000–$70,000 annually
Industry: Manufacturing / Industrial

About the Opportunity

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing company in Vaughan. This individual will play an important role in supporting customers, processing orders, preparing quotations, and ensuring a positive customer experience.

The ideal candidate is organized, comfortable managing multiple priorities, and thrives in a smaller, collaborative team environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email, providing timely and professional support.

• Process customer orders, returns, exchanges, and account updates accurately and efficiently.

• Prepare customer quotations, calculate pricing, and assist with order costing.

• Resolve customer concerns and coordinate with internal departments to ensure timely solutions.

• Maintain accurate customer records, order details, and interactions within the company's ERP system (Epicor).

• Follow up with customers regarding order status, outstanding inquiries, and issue resolution.

• Develop a strong understanding of company products, services, and internal processes.

• Collaborate with sales, operations, and other departments to ensure customer expectations are met.

• Support customer retention through proactive communication and exceptional service.

• Manage competing priorities while maintaining accuracy and attention to detail.

Qualifications & Experience

• Previous experience in customer service, order management, inside sales support, or a similar role.

• Strong proficiency in Microsoft Office, particularly Excel and Outlook.

• Experience working with ERP systems; Epicor experience is considered a strong asset.

• Excellent mathematical skills with the ability to calculate pricing, quantities, and order costs accurately.

• Strong verbal and written communication skills.

• Exceptional organizational skills and attention to detail.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Comfortable working independently and collaboratively within a smaller company.

• A proactive, solutions-oriented approach to customer service.

What We Offer

• Competitive annual salary of $60,000–$70,000, based on experience.

• Opportunity to join an established company with a collaborative team environment.

• A hands-on role with exposure to customer service, sales support, and operations.

• The opportunity to make a meaningful impact on customer relationships and business operations.

The Ideal Candidate

We're looking for someone who enjoys building customer relationships, takes pride in accuracy, and understands the importance of delivering reliable service. Experience with order processing, quotations, and ERP systems will be particularly valuable in this position.

***Only qualified candidates who meet all of the requirements will be contacted for interviews. Thank you!